Secure Remote Control — Tech Fortress
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Management → Remote Support Tools

Secure Remote Control

Rock-solid remote support and control — trusted by IT teams worldwide for over a decade of reliable, secure remote access.

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Remote support & control

Secure remote control from anywhere

NetSupport Manager delivers fast, secure remote control and support to any device on or off the network — the tool IT teams have relied on for over a decade.

Connect in seconds over LAN, WAN or the internet through the Gateway, with full session control, file transfer, chat and multi-monitor support, all protected by enterprise-grade encryption.

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Key features

Remote control, view & share
Multi-monitor support
Secure file transfer
Screen & session recording
Chat, message & annotation
Hardware & software inventory
Cross-platform (Windows, Mac, Linux, mobile)
Gateway for internet connections
Active Directory integration
256-bit encryption & granular permissions
Whiteboard & scripting tools
…and much more
Business Benefits

Remote support that just works

Connect instantly

Reach any device on or off the network in seconds for fast support.

Secure sessions

256-bit encryption and granular permissions keep every session locked down.

Proven at scale

Trusted by IT teams for over a decade across every major platform.

How We Deliver It

A clear path from day one

STEP 01

Deploy

We roll out NetSupport Manager across your support environment.

STEP 02

Connect

Technicians securely access and control devices from anywhere.

STEP 03

Support

Fast, reliable remote support keeps your users productive.

Understanding NetSupport Manager

The remote support standard, proven over 30 years

NetSupport Manager is one of the most established remote-control and support solutions available, used by IT teams worldwide to connect to and support devices quickly and securely. Whether a user is in the next room or on another continent, a technician can take control and resolve issues in seconds.

Security is central: sessions are protected with strong encryption and granular permissions, so remote access is tightly controlled and fully auditable. It works reliably across LAN, WAN and internet connections, and across every major platform.

As a managed offering, we deploy, configure and support NetSupport Manager for you, so your team gets dependable remote support without the setup and maintenance burden.

Who it's for

IT teams supporting distributed users
Organisations with multiple sites
Businesses needing secure, auditable remote access
Companies supporting mixed platforms
Key Features

Everything you need for secure remote support

Fast, secure connection — watch, share or control the screen
2FA plus a range of encryption levels
Gateway encryption with SSL/TLS certificates
Secure Gateway with load-balancing options
Screen annotation and recording
Chat, message and interact with users
Unique PIN Connect feature
Real-time hardware/software inventory
View estimated location of devices
Buy once, own forever — supports Windows 11

Fast, flexible connection

LAN/WAN support over IP alongside HTTP communication through its Gateway — hosted on-premise or in a private cloud.

Comprehensive inventories

Detailed hardware and software inventories, remote command prompt and registry editor for a full overview of your estate.

Broad device support

Supports PCs and servers, mobile devices, robots and a range of Windows IoT devices.

Security runs throughout

Extra layers of encryption, two-factor authentication and SSL/TLS certificates all come as standard.

FAQs

Frequently asked questions

Can it support devices outside our network?

Yes. It works reliably across LAN, WAN and internet connections.

How secure are remote sessions?

Sessions use strong encryption and granular permissions, so access is tightly controlled and auditable.

Which platforms does it support?

It works across every major platform, making it ideal for mixed environments.

Do we have to manage it ourselves?

No. We deploy, configure and support it for you as a managed offering.